Delivery and collection in Switzerland

Delivery in Switzerland is guaranteed within 48 hours. Deliveries are made by Planète Express. Deliveries are made from Monday to Friday between 07.00 and 18.00.

You can arrange a day and time for delivery by indicating this when confirming your order.

If you wish, you can also collect your order directly from our showroom in Payerne.


Shipments outside Switzerland

We are pleased to inform you that we also deliver to EU countries. Please do not hesitate to contact us for more information about delivery times.



To ensure a smooth returns and refund process, please contact INNOSTEAM Customer Service Mon-Fri from 9am to 4pm on 0800 909 901 or

A breakdown can be repaired directly on your premises by one of our technicians. If this is not the case, returning a product to Switzerland is no problem thanks to our repatriation service. Planète Express will collect the package from you at our request and return it to us.

To receive a refund for a product, the goods must be returned at the buyer's expense in the original packaging, without having been used. Customers have 14 days to return the goods.



Refunds for the returned item will be made to the bank account that the customer has notified us of via email to